Description
The demands of crisis work are vast. In the fast-paced nature of crisis intervention, the crisis worker’s ability to remain present and think swiftly are critically important. Self-regulation in crisis workers underpins their capacity to manage intense emotional, cognitive and physiological stress responses inherent to crisis response. Self-regulatory abilities can help crisis workers maintain goal-directed behavior, make sound decisions and preserve psychological well-being under stress (see Jacobs & Keegan, 2022; Reale et al., 2023; Tan et al., 2023). Supporting self-regulatory skills should be a core component of training and organizational support for crisis workers to enhance both individual well-being and effective crisis response. Accordingly, this presentation addresses dysregulation and regulation within the crisis worker. The session also discusses types and sources of dysregulation, strategies for enhancing regulation and overall wellness and prevention strategies.
Target Audience: 988 crisis call line staff and other human services professionals
This training is approved for 3 continuing education clock hours for counselors, marriage and family therapists, and social workers in the state of Ohio.
Deadline for registration is May 12, 2026 at 11:59 p.m. ET
Content Level
Intermediate
Learning Objectives
After completing this training, participants will be able to:
- Explain dysregulation across the domains of affect, behavior and cognition.
- Describe at least four causes of dysregulation within crisis response settings.
- Identify at least four risks of dysregulation during crisis response.
- Identify at least four strategies for enhancing self-regulation during crisis response.
Agenda
- 9 a.m. : Moderator introduction
- 9:05 a.m. : Welcome and objectives
- 9:10 a.m. : Fundamentals of stress
- 9:40 a.m. : Dysregulation
- 10:25 a.m. : 15-minute break
- 10:40 a.m. : Q&A
- 10:45 a.m. : Self-regulation
- 11:25 a.m. : Wellness and prevention
- 12:05 p.m. : Q&A
- 12:10 p.m. : Moderator conclusion
- 12:15 p.m. : Close
Presented by:
Julia Whisenhunt, Ph.D., LPC, NCC, CPCS
Julia Whisenhunt, Ph.D., LPC, NCC, CPCS
Julia Whisenhunt, Ph.D., LPC, NCC, CPCS, is a professor of counselor education in the Department of Counseling, Higher Education and Speech-Language Pathology at the University of West Georgia (UWG). She is also an assistant department chair and the director of the Ed.D. program in professional counseling and supervision at UWG. She holds licensure as a professional counselor and is a national certified counselor and certified professional counseling supervisor. Whisenhunt has instructed psychology and counseling courses since 2004. She is trained as an Applied Suicide Intervention Skills Training facilitator and is a disaster mental health volunteer. She specializes in the areas of suicide, self-injury and crisis intervention. Whisenhunt coauthored the Crisis Intervention Ethics Casebook, which was published by the American Counseling Association, and the 9th edition of Crisis Intervention Strategies, which was published by Cengage. She remains active in her professional field through membership and service to various professional organizations, such as Chi Sigma Iota Counseling Academic and Professional Honor Society International, the Association for Assessment and Research in Counseling, and the Association for Humanistic Counseling. Most recently, Whisenhunt served as the Chi Sigma Iota International President (2024-25).
Training Completion Requirements
- Participants are required to stay logged in for the Q&A portion of the training for successful completion, as it is part of the educational portion of this training.
- Training completion is based on timed attendance as tracked by Zoom.
- Each participant must complete a training evaluation within TWO (2) business days of the session, by the deadline stated during the training.
- Certificates will be emailed to participants within 7 business days to those who meet training requirements.
- Participants who submit an active and eligible license number issued by the Ohio CSWMFT Board and/or the Ohio CDP Board will be reported to CE Broker within 14 business days.
Accessibility
We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. You may request accommodation or inquire about accessibility as part of the Zoom registration process or by emailing our 988 training team at 988trainings@osu.edu.
Each of our live virtual trainings will include live captioning provided by Verbit/Automatic Sync Technologies (AST).
Please contact us at 988trainings@osu.edu should you need further assistance.
Contact Information
Please contact our 988 training team via email at 988trainings@osu.edu with any questions or concerns.
Accreditation
The Ohio State University College of Social Work provides approvals for continuing education for counselors, social workers, and marriage and family therapists that are accepted by the State of Ohio Counselor, Social Work, and Marriage and Family Therapist (CSWMFT) Board.