Call, Connect, Care: Empowering 988 Workers to Guide Callers Through Ohio’s Substance Use Care System
Description
This interactive training offers a trauma-informed framework for understanding substance use disorders (SUDs), recovery and the systems of care that support individuals impacted by substance use. Through media and discussion, attendees will learn to apply trauma-responsive strategies in both clinical and non-clinical settings. Emphasis will be placed on the importance of curiosity, compassion and cultural humility in supporting individuals across the spectrum of substance use and recovery. This session fosters self-awareness, system-level understanding and actionable approaches for those committed to creating healing-centered spaces for recovery.
Target Audience: 988 crisis call line staff and other human services professionals
Social workers completing this training will receive 3 clinical continuing education clock hours under ACE.
This training is approved for 3 continuing education clock hours for counselors, social workers, and marriage and family therapists in the state of Ohio.
This training is approved for 3 continuing education clock hours for substance use counselors in domains C1 - Substance Use Disorder & Recovery Knowledge (1) and C7 - Relapse and Recovery Strategies (1) and C9 - Legal and Ethical Issues Pertaining to Substance Use Disorder Professionals (1) in the state of Ohio.
Deadline for registration is Jul. 29, 2025 at 11:59 p.m. ET
Content Level
Beginner
Learning Objectives
After completing this training, participants will be able to:
- Build skills in nervous system regulation, reflective practice and person-centered care.
- Define SUDs and recovery through a trauma-informed lens.
- Examine state and local systems of care, funding and provider roles.
- Support individuals who are using, seeking treatment or who are in recovery.
Agenda
- 12:00 p.m. : Welcome, introduction and housekeeping
- 12:05 p.m. : Welcome, introduction and housekeeping
- 12:15 p.m. : Trauma-informed definition of SUDs and recovery
- 1:00 p.m. : 15-minute break
- 1:15 p.m. : Examine state and local systems of care, funding and provider roles
- 2:00 p.m. : Support individuals who are using, seeking treatment or who are in recovery
- 3:05 p.m. : Q&A
- 3:10 p.m. : Moderator conclusion
- 3:15 p.m. : Close
Presented by:
Kelly Steel, MSW, LISW-S
Kelly Steel, MSW, LISW-S
Kelly Steel, MSW, LISW-S, is a licensed clinical social worker and the founder of Steel Balanced Collective LLC, where she provides clinical supervision and offers teaching and consultation on integrated behavioral health services rooted in trauma-informed, person-centered care. With over 15 years of experience, she specializes in supporting individuals with mental health conditions, substance use disorders and complex co-occurring health challenges. She currently serves as a clinical care coordinator and behavioral health program manager at Southeast Healthcare and as a community lecturer at The Ohio State University College of Social Work. She is deeply committed to advancing trauma-responsive practices across systems and has led impactful initiatives, including the successful implementation of a $1.5 million Medication-Assisted Treatment program funded by the Substance Abuse and Mental Health Services Administration to expand access to evidence-based substance use treatment in primary care. She has built a reputation as a trusted educator, supervisor and systems-level collaborator. She has contributed to regional health initiatives through leadership roles in the Columbus & Franklin County Addiction Plan and mentors emerging clinicians while also shaping innovative behavioral health programming.
Training Completion Requirements
- Participants are required to stay logged in for the Q&A portion of the training for successful completion, as it is part of the educational portion of this training.
- Training completion is based on timed attendance as tracked by Zoom. Absolutely NO partial credit will be available for this training.
- Each participant must complete a training evaluation within TWO (2) business days of the session, by the deadline stated during the training.
- The training evaluation will include an unscored post-test that each participant must complete.
- Certificates will be emailed to participants within 7 business days to those who meet training requirements.
- Participants who submit an active and eligible license number issued by the Ohio CSWMFT Board and/or the Ohio CDP Board will be reported to CE Broker within 14 business days.
Accessibility
We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. You may request accommodation or inquire about accessibility as part of the Zoom registration process or by emailing our Office of Continuing Education at cswce@osu.edu.
Each of our live virtual trainings will include live captioning provided by Verbit/Automatic Sync Technologies (AST).
Please contact us at cswce@osu.edu should you need further assistance.
Contact Information
Please contact our Office of Continuing Education team via email at cswce@osu.edu with any questions or concerns.
Accreditation
The Ohio State University College of Social Work provides approvals for continuing education for counselors, social workers, and marriage and family therapists that are accepted by the State of Ohio Counselor, Social Work, and Marriage and Family Therapist (CSWMFT) Board.
The Ohio State University College of Social Work has been approved by the Ohio Chemical Dependency Professionals (CDP) Board as a provider of Continuing Education, approval number: 50-24068.
The Ohio State University College of Social Work, (Provider: 1628), is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. OSU College of Social Work maintains responsibility for this course. ACE provider approval period: 4/30/25-4/30/28. Social workers completing this course receive 3 clinical continuing education credits.