Helping Skills Basics & Empathy-Building for Call Line Workers and Other Helping Professionals
OCTOBER 18, 2023 | 10 – 11:30 a.m. ET
Deadline for registration is October 16
This training is approved for CE for social workers, counselors, and marriage and family therapists in the state of Ohio. This training is approved for prevention professionals in domain P2 and treatment providers in domain C2 in the state of Ohio.
Level of Course | 100 Beginner
This “basic skills” training is meant as a refresher for call line workers and other helping professionals who seek to revisit their active listening skills. Participants will learn the characteristics of an effective helping relationship, how to apply their active listening skills, and how to build their empathy for those they serve.
- Participants will be able to review the basic characteristics of an effective helping relationship.
- Participants will be able to identify how to use specific active listening skills with clients.
- Participants will be able to build empathy through understanding what it is and how to appropriately show it to clients through reflection.
- Participants will be able to identify strategies for critical self-reflection and how this impacts practice.
10 a.m. – Introduction to basic helping and active listening skills
10:30 a.m. – How to use skills with callers
10:45 a.m. – What is empathy and strategies for self-reflection
11:20 a.m. – Questions and Answers
11:30 a.m. – Close
Participants are required to stay logged-in for the Q&A portion of the training for successful completion, as it is part of the educational portion of this course.
Kristin Torres-Pierce, MSW, LSW, TRCC-II
Professional Trainer and Faculty Member of the Social Work and Human Services Program at Columbus State Community College
Kristin Torres-Pierce is a professional Trainer and a Faculty member of the Social Work and Human Services program at Columbus State Community College. Kristin has her Master’s degree in Social Work from The Ohio State University and a Bachelor’s degree in Social Work from Ohio University. She has 22 years of experience as a social worker and a community educator. Kristin is a subject matter expert in the areas of bias, sexual health, and trauma informed care. She has an additional certification in Trauma Responsive Care from the Tri-State Trauma Network. Kristin identifies as Queer woman who grew up in Appalachia and has a rich Puerto Rican heritage. Her intersecting identities give her a unique lens through which to see and interpret the world. She lives in Columbus Ohio with her wife and their fur babies.
Evaluations will be distributed within 24 hours after the training via email. You will receive a link where you can submit the completed evaluation. The links come from our Qualtrics survey software, so please be sure to check your spam folder. Evaluations must be completed to receive CE credits. Certificates will be emailed to you within 30 days of the training date.
We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. You may request accommodation or inquire about accessibility as part of the Zoom registration process. Please contact us at email@example.com should you need further assistance.
The Ohio State University College of Social Work, (Provider: RCST111747), is an approved* provider for The State of Ohio Counselor, Social Worker and Marriage and Family Therapist (CSWMFT) Board. *All courses hosted by CSWCE are approved for this Board unless the course description states otherwise.
The Ohio State University College of Social Work, (Provider: 50-24068), is an approved* provider for The Ohio Chemical Dependency Professionals (OCDP) Board. *Courses that have been approved for this Board will note the appropriate content areas in the course description.
The Ohio State University College of Social Work, (Provider: 1628), is approved* to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. ACE provider approval period: 4/30/21-4/30/22.
*Courses that have been approved for this Board will have the above statement listed in the course description.