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Continuing Education

988-CareLine Training Series

The Ohio CareLine is an emotional support call line created by the Ohio Department of Mental Health and Addiction Services and answered by Ohio community agencies. We are pleased to provide this 988-CareLine Development Training Series. These free trainings are designed for 988, CareLine and crisis call line workers. In a generous partnership with The Ohio Department of Mental Health and Addiction Services, The Ohio State College of Social Work is presenting a series of free, online training opportunities to crisis call line workers.

Our objective is to provide both live and self-paced trainings that will help provide opportunities for professional development, increase confidence, expand individual knowledge bases, and enhance the existing skills of call line workers.

Scheduled Live Trainings

Free live webinars will be available through September 30, 2024. Stay tuned for more sessions coming soon! Please note that effective March 2024, to help foster an engaging learning experience with enhanced participation, starting in March, live 988 trainings will be capped at 300 participants per session. If you miss a live training, we will be converting live sessions into free self-paced courses that you’ll be able to take at your own convenience!

NEW – Compassionate Conversations: Supporting Those Affected by Pregnancy and Infant Loss
JUNE 26, 2024 | 9 a.m. – 12:15 p.m. ET

NEW – Supporting Individuals Grieving Overdose Loss
JULY 26, 2024 | 10 a.m. – Noon ET

NEW – Autism Spectrum Disorder: Supporting the Wellbeing of Clients & Callers
AUGUST 9, 2024 | 10 – 11 a.m. ET

Free Self-paced Trainings

Free self-paced trainings (built from recordings of live webinars) are available below. You can browse individual self-paced trainings below or view our full catalog of 988-CareLine self-paced courses here!

Caring for the Caregiver

The Not-So-Random Things Parents/Caregivers May Call You About on the Phone Lines

Creating Work-Life Equilibrium

Relationship Drama 101: Considerations for Supporting Callers Dealing with the Loss and Upsets of Dating and Marital Relationships

Understanding and Managing Stress in College Students

Spiritual Competence on the Phone Lines

Creating a Safe Space for LGBTQIA+ Callers

Safety Planning with Callers in Crisis: Supporting Survivors of Domestic Violence

Intersectionality of Identity and Supporting Callers with Diversity-Related Stressors

Worried About Someone?: Helping Third Party Callers

Self-Injury and Suicide: Critical Implications for Risk Identification

Crisis Intervention & Advocacy for Survivors of Sexual Assault

Supporting Individuals with Chronic Health Conditions

Safety First: Practical, Creative Ways to Promote Client Safety

What’s Trauma Got to Do with It?: Understanding Client Behavior Through the Lens of Trauma and Unmet Needs

Perinatal Mental Health Complications: The Most Common Complication of Pregnancy and Childbirth

Understanding and Preventing Suicide in Older Adulthood

Surviving Infidelity: How to Help Callers Endure Relationship Turmoil

Strategies for Responding to Disruptive Callers

Substance Use Trends Among Adults

Healthy Boundaries for Helping Professionals

Mental Health Implications of Current Events for Kids and Teens

Family Conflict: Everyone Has It But When Does It Go Too Far?

Abuse in Later Life: Domestic Violence and Older Adults

“You Again?”: Setting Healthy Limits with Frequent Callers

Tough Talks with Teens

“Thank you so much for clear and useful information that can be implemented into practice immediately.”

-CareLine Trainee


  • The Ohio State University College of Social Work, (Provider: RCST111747), is an approved* provider for The State of Ohio Counselor, Social Worker and Marriage and Family Therapist (CSWMFT) Board. *All courses hosted by CSWCE are approved for this Board unless the course description states otherwise.
  • The Ohio State University College of Social Work, (Provider: 50-24068), is an approved* provider for The Ohio Chemical Dependency Professionals (OCDP) Board. *Courses that have been approved for this Board will note the appropriate content areas in the course description.


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