Continuing Education
988-CareLine Training Series
The Ohio CareLine is an emotional support call line created by the Ohio Department of Mental Health and Addiction Services and answered by Ohio community agencies. We are pleased to provide this 988-CareLine Development Training Series. These free trainings are designed for 988, CareLine and crisis call line workers. In a generous partnership with The Ohio Department of Mental Health and Addiction Services, The Ohio State College of Social Work is presenting a series of free, online training opportunities to crisis call line workers.
Our objective is to provide both live and self-paced trainings that will help provide opportunities for professional development, increase confidence, expand individual knowledge bases, and enhance the existing skills of call line workers.
Scheduled Live Trainings
Free live webinars will be available through June 30, 2024. Stay tuned for more sessions coming soon!
NEW – Is It REALLY Okay Not to Be Okay?: How to Help Clients By Managing Our Own Wellness
DEC. 1, 2023 | 10 a.m. to Noon ET
NEW – Supporting Clients who Experience Complicated Grief
DEC. 6, 2023 | 10:30 a.m. to Noon ET
NEW – Supportive Care for Suicide Loss Survivors
DEC. 8, 2023 | 10 a.m. to Noon ET
NEW – Counseling Child and Adult Survivors of Sexual Victimization
DEC. 11, 2023 | 9 a.m. to 12:15 p.m. ET
NEW – Supporting Clients Navigating Sexual Health Difficulties, Shame, and Stigma
DEC. 13, 2023 | 10 a.m. to 1:15 p.m. ET
Free Self-paced Trainings
Free self-paced trainings (built from recordings of live webinars) are available below. You can browse individual self-paced trainings below or view our full catalog of 988-CareLine self-paced courses here!
NEW! – Caring for the Caregiver
NEW! – The Not-So-Random Things Parents/Caregivers May Call You About on the Phone Lines
NEW! – Creating Work-Life Equilibrium
Understanding and Managing Stress in College Students
Spiritual Competence on the Phone Lines
Creating a Safe Space for LGBTQIA+ Callers
Safety Planning with Callers in Crisis: Supporting Survivors of Domestic Violence
Intersectionality of Identity and Supporting Callers with Diversity-Related Stressors
Worried About Someone?: Helping Third Party Callers
Self-Injury and Suicide: Critical Implications for Risk Identification
Crisis Intervention & Advocacy for Survivors of Sexual Assault
Supporting Individuals with Chronic Health Conditions
Victim Services for Refugee and Immigrant Communities
Safety First: Practical, Creative Ways to Promote Client Safety
Perinatal Mental Health Complications: The Most Common Complication of Pregnancy and Childbirth
Understanding Refugee and Immigration Journeys
Understanding and Preventing Suicide in Older Adulthood
Overview of Refugee and Immigrant Statuses
Surviving Infidelity: How to Help Callers Endure Relationship Turmoil
Strategies for Responding to Disruptive Callers
Substance Use Trends Among Adults
Healthy Boundaries for Helping Professionals
Mental Health Implications of Current Events for Kids and Teens
Family Conflict: Everyone Has It But When Does It Go Too Far?
Abuse in Later Life: Domestic Violence and Older Adults
Understanding Grief: Dispelling Myths and Offering Support
Promoting Whole Person Wellness in Older Adulthood: Challenges & Opportunities
Documentation: Beyond the Basics
Human Trafficking: Identifying Signs and Responding to Survivors in a Hotline Setting
The Bias in Me: Understanding the Impact of Implicit Bias
Behavioral Health Crisis Care Considerations for Children in Rural Appalachia
Helping During Times of Crisis: Strategies for Assessment and Intervention
How to Support Those who Suffer from Panic Attacks and Anxiety
Empathy on the Phone: Using Your Voice to De-escalate and Promote Safety
Strategies for Preventing and Addressing Burnout, Compassion Fatigue, and Vicarious Trauma
Call Management in an Unmanageable World
Strategies for Responding Effectively to CareLine Callers with Substance Use Disorder
Compassion Resilience and Self-Care
9-1-1 and 9-8-8: A Team Approach to Crisis Care
De-Escalating Individuals With Disruptive Behaviors
Helping Callers with Personality Disorders: Four Strategies for Effective Intervention
CareLine: Boundaries and Self-Care for Helping Professionals
CareLine: Brief Interventions to Help Coach Someone with Anxiety Over the Phone
CareLine: Crisis Interventions & Ethical Dilemmas for Phone Line Staff
CareLine: Mindful Communication with a Dose of Motivational Interviewing
CareLine: Active Listening – Connect with Anyone About Anything
CareLine: Best Practices for Engaging with Youth and Adolescents
CareLine: Working with the Anxious Client – Concrete Tools to Integrate into Your Practice
CareLine: The Work of Racial Justice on the Phone Lines
CareLine: Communicating with Clients with Developmental Disabilities
“Thank you so much for clear and useful information that can be implemented into practice immediately.”
-CareLine Trainee
Accreditation
- The Ohio State University College of Social Work, (Provider: RCST111747), is an approved* provider for The State of Ohio Counselor, Social Worker and Marriage and Family Therapist (CSWMFT) Board. *All courses hosted by CSWCE are approved for this Board unless the course description states otherwise.
- The Ohio State University College of Social Work, (Provider: 50-24068), is an approved* provider for The Ohio Chemical Dependency Professionals (OCDP) Board. *Courses that have been approved for this Board will note the appropriate content areas in the course description.
Stay Informed
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