Continuing Education
988-CareLine Training Series
The Ohio CareLine is an emotional support call line created by the Ohio Department of Mental Health and Addiction Services and answered by Ohio community agencies. We are pleased to provide this 988-CareLine Development Training Series. These free trainings are designed for 988, CareLine and crisis call line workers. In a generous partnership with The Ohio Department of Mental Health and Addiction Services, The Ohio State College of Social Work is presenting a series of free, online training opportunities to crisis call line workers.
Our objective is to provide both live and self-paced trainings that will help provide opportunities for professional development, increase confidence, expand individual knowledge bases, and enhance the existing skills of call line workers.
Scheduled Live Trainings
Free live webinars will be available through June 30, 2024. Stay tuned for more sessions coming soon!
NEW – Safety Assessments & Safety Planning: Nonsuicidal Self-Injury, Suicide, and Homicide
SEPT. 15, 2023 | 9 a.m. – 12:15 p.m. ET
NEW – Working with Latino/Latina/Latinx Populations
SEPT. 27, 2023 | 10 – 11 a.m. ET
NEW – Neurodiversity Affirming Approaches for Autism & ADHD
OCT. 6, 2023 | 9:30 a.m. – Noon ET
NEW – Companioning Grieving Children and Teens
OCT. 13, 2023 | 10 a.m. – Noon ET
NEW – Trauma 101: What Crisis Workers Should Know
OCT. 16, 2023 | 9 a.m. – 12:15 p.m. ET
NEW – Helping Skills Basics & Empathy-Building for Call Line Workers and Other Helping Professionals
OCT. 18, 2023 | 10 – 11:30 a.m. ET
Free Self-paced Trainings
Free self-paced trainings (built from recordings of live webinars) are available below. You can browse individual self-paced trainings below or view our full catalog of 988-CareLine self-paced courses here!
NEW! – Caring for the Caregiver
NEW! – The Not-So-Random Things Parents/Caregivers May Call You About on the Phone Lines
NEW! – Creating Work-Life Equilibrium
NEW! – Understanding and Managing Stress in College Students
NEW! – Spiritual Competence on the Phone Lines
NEW! – Ohio Problem Gambling Helpline: Meeting Callers Where They Are and Responding to Difficult Calls
NEW! – Creating a Safe Space for LGBTQIA+ Callers
Safety Planning with Callers in Crisis: Supporting Survivors of Domestic Violence
Intersectionality of Identity and Supporting Callers with Diversity-Related Stressors
Worried About Someone?: Helping Third Party Callers
The New Landscape of Sports Gambling: What Helping Professionals Should Know
Self-Injury and Suicide: Critical Implications for Risk Identification
Crisis Intervention & Advocacy for Survivors of Sexual Assault
Supporting Individuals with Chronic Health Conditions
Victim Services for Refugee and Immigrant Communities
Safety First: Practical, Creative Ways to Promote Client Safety
Perinatal Mental Health Complications: The Most Common Complication of Pregnancy and Childbirth
Impacts of Radiation on Mental & Behavioral Health
Understanding Refugee and Immigration Journeys
Understanding and Preventing Suicide in Older Adulthood
Overview of Refugee and Immigrant Statuses
Surviving Infidelity: How to Help Callers Endure Relationship Turmoil
Strategies for Responding to Disruptive Callers
Creating an Environment of Trauma-Informed Care: A Macro and Micro Perspective
Substance Use Trends Among Adults
Healthy Boundaries for Helping Professionals
Mental Health Implications of Current Events for Kids and Teens
Family Conflict: Everyone Has It But When Does It Go Too Far?
Abuse in Later Life: Domestic Violence and Older Adults
Understanding Grief: Dispelling Myths and Offering Support
Promoting Whole Person Wellness in Older Adulthood: Challenges & Opportunities
Documentation: Beyond the Basics
Human Trafficking: Identifying Signs and Responding to Survivors in a Hotline Setting
The Bias in Me: Understanding the Impact of Implicit Bias
Assisting CareLine Callers who Experience Workplace Stress
Behavioral Health Crisis Care Considerations for Children in Rural Appalachia
Helping During Times of Crisis: Strategies for Assessment and Intervention
How to Support Those who Suffer from Panic Attacks and Anxiety
Responding to Suicidal Clients: What Telephone Support Workers Can Do
Assisting CareLine Callers who Experience Chronic Pain
Empathy on the Phone: Using Your Voice to De-escalate and Promote Safety
Needs Assessment with Crisis Line Callers
Strategies for Preventing and Addressing Burnout, Compassion Fatigue, and Vicarious Trauma
Call Management in an Unmanageable World
Strategies for Responding Effectively to CareLine Callers with Substance Use Disorder
Compassion Resilience and Self-Care
9-1-1 and 9-8-8: A Team Approach to Crisis Care
De-Escalating Individuals With Disruptive Behaviors
How to Engage with Someone At-Risk for Suicide
Supporting Callers Through Grief and Loss
Helping Callers with Personality Disorders: Four Strategies for Effective Intervention
Dialectical Behavior Therapy: Using Distress Tolerance Skills with Clients In and Out of Session Please note – enrollment for this course is now closed. Those who are currently enrolled have until Saturday, September 30 at 11:59 p.m. to complete the course if they wish to earn credit.
Time Management and Setting Healthy Boundaries as Self-Care Practice Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit.
COVID-19 & Depression – Strategies to Support CareLine Callers Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit.
Identifying and Responding to Domestic Violence Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit.
Mindfulness and Self-Care Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit.
Nonsuicidal Self-Injury: Assessment, Crisis Management, and Early Intervention Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit.
Helping Veterans Through Mental Health Crises & PTSD Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit.
CareLine: Boundaries and Self-Care for Helping Professionals
CareLine: Suicide Prevention for Veterans, Part One
CareLine: Suicide Prevention for Veterans, Part Two
CareLine: Brief Interventions to Help Coach Someone with Anxiety Over the Phone
CareLine: Crisis Interventions & Ethical Dilemmas for Phone Line Staff
CareLine: Mindful Communication with a Dose of Motivational Interviewing
CareLine: Anger Management – Reaching the Calm Within
CareLine: Active Listening – Connect with Anyone About Anything
CareLine: Best Practices for Engaging with Youth and Adolescents
CareLine: Working with the Anxious Client – Concrete Tools to Integrate into Your Practice
CareLine: The Work of Racial Justice on the Phone Lines
CareLine: Communicating with Clients with Developmental Disabilities
CareLine: Providing Culturally Responsive and Trauma Supportive Care for LGBTQIA+ Communities
CareLine: De-Escalation Through a Trauma-Informed Care Lens
CareLine: What You Need to Know About Grief and Loss
CareLine: How Understanding Ohio’s Agriculture Can Improve Behavioral Health Care Delivery Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit.
CareLine: The Impact of Mental Health and Emotional Wellness in Older Adults Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit.
CareLine: Problem Gambling Overview Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit.
CareLine: Homelessness and the Housing Crisis: Caring for Those Who Are Left Behind Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit.
CareLine: Human Trafficking – Knowing the Basics Can Save a Life Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit.
“Thank you so much for clear and useful information that can be implemented into practice immediately.”
-CareLine Trainee
Accreditation
The Ohio State University, College of Social Work is an approved provider for the State of Ohio Counselor, Social Worker and Marriage and Family Therapist (CSWMFT) Board.
Provider Number: RCST111747
The Ohio State University College of Social Work is an approved provider for The Ohio Chemical Dependency Professionals Board. Provider Number: 50-24068
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