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Continuing Education

988-CareLine Training Series

The Ohio CareLine is an emotional support call line created by the Ohio Department of Mental Health and Addiction Services and answered by Ohio community agencies. We are pleased to provide this 988-CareLine Development Training Series. These free trainings are designed for 988, CareLine and crisis call line workers. In a generous partnership with The Ohio Department of Mental Health and Addiction Services, The Ohio State College of Social Work is presenting a series of free, online training opportunities to crisis call line workers.

Our objective is to provide both live and self-paced trainings that will help provide opportunities for professional development, increase confidence, expand individual knowledge bases, and enhance the existing skills of call line workers.

Scheduled Live Trainings

Free live webinars will be available through June 30, 2024. Stay tuned for more sessions coming soon!

NEW – Safety Assessments & Safety Planning: Nonsuicidal Self-Injury, Suicide, and Homicide
SEPT. 15, 2023 | 9 a.m. – 12:15 p.m. ET

NEW – Working with Latino/Latina/Latinx Populations
SEPT. 27, 2023 | 10 – 11 a.m. ET

NEW – Neurodiversity Affirming Approaches for Autism & ADHD
OCT. 6, 2023 | 9:30 a.m. – Noon ET

NEW – Companioning Grieving Children and Teens
OCT. 13, 2023 | 10 a.m. – Noon ET

NEW – Trauma 101: What Crisis Workers Should Know
OCT. 16, 2023 | 9 a.m. – 12:15 p.m. ET

NEW – Helping Skills Basics & Empathy-Building for Call Line Workers and Other Helping Professionals
OCT. 18, 2023 | 10 – 11:30 a.m. ET

Free Self-paced Trainings

Free self-paced trainings (built from recordings of live webinars) are available below. You can browse individual self-paced trainings below or view our full catalog of 988-CareLine self-paced courses here!


NEW! – Caring for the Caregiver

NEW! – The Not-So-Random Things Parents/Caregivers May Call You About on the Phone Lines

NEW! – Creating Work-Life Equilibrium

NEW! – Relationship Drama 101: Considerations for Supporting Callers Dealing with the Loss and Upsets of Dating and Marital Relationships

NEW! – Understanding and Managing Stress in College Students

NEW! – Spiritual Competence on the Phone Lines

NEW! – Ohio Problem Gambling Helpline: Meeting Callers Where They Are and Responding to Difficult Calls

NEW! – Creating a Safe Space for LGBTQIA+ Callers

Safety Planning with Callers in Crisis: Supporting Survivors of Domestic Violence

Intersectionality of Identity and Supporting Callers with Diversity-Related Stressors

Worried About Someone?: Helping Third Party Callers

The New Landscape of Sports Gambling: What Helping Professionals Should Know

Self-Injury and Suicide: Critical Implications for Risk Identification

Crisis Intervention & Advocacy for Survivors of Sexual Assault

Supporting Individuals with Chronic Health Conditions

Victim Services for Refugee and Immigrant Communities

Safety First: Practical, Creative Ways to Promote Client Safety

What’s Trauma Got to Do with It?: Understanding Client Behavior Through the Lens of Trauma and Unmet Needs

Perinatal Mental Health Complications: The Most Common Complication of Pregnancy and Childbirth

Impacts of Radiation on Mental & Behavioral Health

Understanding Refugee and Immigration Journeys

Understanding and Preventing Suicide in Older Adulthood

Overview of Refugee and Immigrant Statuses

Surviving Infidelity: How to Help Callers Endure Relationship Turmoil

Strategies for Responding to Disruptive Callers

Creating an Environment of Trauma-Informed Care: A Macro and Micro Perspective

Mobile Response and Stabilization Services (MRSS): Ohio’s Mobile Intervention Program for Youth, Young Adults, and Their Families 

Substance Use Trends Among Adults

Healthy Boundaries for Helping Professionals

Mental Health Implications of Current Events for Kids and Teens

Family Conflict: Everyone Has It But When Does It Go Too Far?

Abuse in Later Life: Domestic Violence and Older Adults

“You Again?”: Setting Healthy Limits with Frequent Callers

Tough Talks with Teens

Understanding Grief: Dispelling Myths and Offering Support

Promoting Whole Person Wellness in Older Adulthood: Challenges & Opportunities

Helping Callers Who Exhibit Signs of Severe Mental Illness: How CareLine Workers Can Respond to People Experiencing Psychological Disturbance

Documentation: Beyond the Basics

Human Trafficking: Identifying Signs and Responding to Survivors in a Hotline Setting

The Bias in Me: Understanding the Impact of Implicit Bias

Assisting CareLine Callers who Experience Workplace Stress

Behavioral Health Crisis Care Considerations for Children in Rural Appalachia

Helping During Times of Crisis: Strategies for Assessment and Intervention

How to Support Those who Suffer from Panic Attacks and Anxiety

Responding to Suicidal Clients: What Telephone Support Workers Can Do

Assisting CareLine Callers who Experience Chronic Pain

Empathy on the Phone: Using Your Voice to De-escalate and Promote Safety

Needs Assessment with Crisis Line Callers

Documentation Basics

Strategies for Preventing and Addressing Burnout, Compassion Fatigue, and Vicarious Trauma

Call Management in an Unmanageable World

Strategies for Responding Effectively to CareLine Callers with Substance Use Disorder

Compassion Resilience and Self-Care

9-1-1 and 9-8-8: A Team Approach to Crisis Care

The Ethics of Self-Care

De-Escalating Individuals With Disruptive Behaviors

Helping Callers With Dual Diagnoses in Crisis: How to Support Callers With Intellectual/Developmental Disabilities and Mental Health Conditions

Developing a Self-Care Plan

How to Engage with Someone At-Risk for Suicide

Supporting Callers Through Grief and Loss

Helping Callers with Personality Disorders: Four Strategies for Effective Intervention

Dialectical Behavior Therapy: Using Distress Tolerance Skills with Clients In and Out of Session Please note – enrollment for this course is now closed. Those who are currently enrolled have until Saturday, September 30 at 11:59 p.m. to complete the course if they wish to earn credit. 

Time Management and Setting Healthy Boundaries as Self-Care Practice Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit. 

COVID-19 & Depression – Strategies to Support CareLine Callers Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit. 

Identifying and Responding to Domestic Violence Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit. 

Mindfulness and Self-Care Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit. 

Nonsuicidal Self-Injury: Assessment, Crisis Management, and Early Intervention Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit. 

Helping Veterans Through Mental Health Crises & PTSD Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit. 

CareLine: Boundaries and Self-Care for Helping Professionals

CareLine: Suicide Prevention for Veterans, Part One

CareLine: Suicide Prevention for Veterans, Part Two

CareLine: Brief Interventions to Help Coach Someone with Anxiety Over the Phone

CareLine: Crisis Interventions & Ethical Dilemmas for Phone Line Staff

CareLine: Mindful Communication with a Dose of Motivational Interviewing

CareLine: Anger Management – Reaching the Calm Within

CareLine: Active Listening – Connect with Anyone About Anything

CareLine: Best Practices for Engaging with Youth and Adolescents

CareLine: Working with the Anxious Client – Concrete Tools to Integrate into Your Practice

CareLine: The Work of Racial Justice on the Phone Lines

CareLine: Communicating with Clients with Developmental Disabilities

CareLine: Providing Culturally Responsive and Trauma Supportive Care for LGBTQIA+ Communities

CareLine: De-Escalation Through a Trauma-Informed Care Lens

CareLine: Culture Critique and Call Commentary – Sexual Violence Basics and Call Advocacy Theory and Techniques

CareLine: What You Need to Know About Grief and Loss

CareLine: How Understanding Ohio’s Agriculture Can Improve Behavioral Health Care Delivery Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit. 

CareLine: The Impact of Mental Health and Emotional Wellness in Older Adults Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit. 

CareLine: Problem Gambling Overview Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit. 

CareLine: Homelessness and the Housing Crisis: Caring for Those Who Are Left Behind Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit. 

CareLine: Human Trafficking – Knowing the Basics Can Save a Life Please note – enrollment for this course closes on September 30 at 11:59 p.m. Those who enroll have until Sunday, October 15 at 11:59 p.m. to complete the course if they wish to earn credit. 

“Thank you so much for clear and useful information that can be implemented into practice immediately.”

-CareLine Trainee

Accreditation

The Ohio State University, College of Social Work is an approved provider for the State of Ohio Counselor, Social Worker and Marriage and Family Therapist (CSWMFT) Board.
Provider Number: RCST111747

The Ohio State University College of Social Work is an approved provider for The Ohio Chemical Dependency Professionals Board. Provider Number: 50-24068

 

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