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2023 Careline Development Training Series


The Ohio CareLine is an emotional support call line created by the Ohio Department of Mental Health and Addiction Services and answered by Ohio community agencies. We are pleased to provide this CareLine Development Training Series. These free trainings are designed for CareLine and crisis call line workers.

Our objective is to provide both live and self-paced trainings that will help provide opportunities for professional development, increase confidence, expand individual knowledge bases, and enhance the existing skills of call line workers.


Free live webinars will be available through June 30, 2023


NEW – Mental Health Implications of Current Events for Kids and Teens: How the Pandemic, Insidious Internet Influences, School Shootings & Other Stressors Impact Our Youth

FEBRUARY 1, 2023 | 10:00am – 12:30pm


NEW – Healthy Boundaries for Helping Professionals

FEBRUARY 3, 2023 | 9:00am – 12:15pm


NEW – Substance Use Trends Among Adults

FEBRUARY 10, 2023 | 10:00am – 11:30am


NEW Mobile Response and Stabilization Services (MRSS): Ohio’s Mobile Intervention Program for Youth, Young Adults, and Their Families

FEBRUARY 15, 2023 | 1:00pm – 3:00pm

NEW – Creating an Environment of Trauma-Informed Care: A Macro and Micro Perspective

FEBRUARY 17, 2023 | 9:00am – 12:15pm


NEW – Caring for the Caregiver

FEBRUARY 24, 2023 | 9:30am – 11:00am


NEW – Strategies for Responding to Disruptive Callers

MARCH 3, 2023 | 10:00am – 12:00pm


Free self-paced trainings (built from recordings of live webinars) will now be available through June 30, 2023. You can browse individual self-paced trainings below or view our full catalog of CareLine self-paced courses here!


NEW! - Understanding Grief: Dispelling Myths and Offering Support

NEW! - Promoting Whole Person Wellness in Older Adulthood: Challenges & Opportunities

NEW! - Helping Callers Who Exhibit Signs of Severe Mental Illness: How CareLine Workers Can Respond to People Experiencing Psychological Disturbance

NEW! - Documentation: Beyond the Basics

Human Trafficking: Identifying Signs and Responding to Survivors in a Hotline Setting

The Bias in Me: Understanding the Impact of Implicit Bias

Assisting CareLine Callers who Experience Workplace Stress

Behavioral Health Crisis Care Considerations for Children in Rural Appalachia

Helping During Times of Crisis: Strategies for Assessment and Intervention

How to Support Those who Suffer from Panic Attacks and Anxiety

Responding to Suicidal Clients: What Telephone Support Workers Can Do

Assisting CareLine Callers who Experience Chronic Pain

Empathy on the Phone: Using Your Voice to De-escalate and Promote Safety

Dialectical Behavior Therapy: Using Distress Tolerance Skills with Clients In and Out of Session

Needs Assessment with Crisis Line Callers

Documentation Basics

Strategies for Preventing and Addressing Burnout, Compassion Fatigue, and Vicarious Trauma

Call Management in an Unmanageable World

Strategies for Responding Effectively to CareLine Callers with Substance Use Disorder

Compassion Resilience and Self-Care

9-1-1 and 9-8-8: A Team Approach to Crisis Care

The Ethics of Self-Care

Mindfulness and Self-Care

Nonsuicidal Self-Injury: Assessment, Crisis Management, and Early Intervention

Helping Veterans Through Mental Health Crises & PTSD

De-Escalating Individuals With Disruptive Behaviors

Identifying and Responding to Domestic Violence

Helping Callers With Dual Diagnoses in Crisis: How to Support Callers With Intellectual/Developmental Disabilities and Mental Health Conditions

Developing a Self-Care Plan

COVID-19 & Depression – Strategies to Support CareLine Callers

How to Engage with Someone At-Risk for Suicide

Supporting Callers Through Grief and Loss

Time Management and Setting Healthy Boundaries as Self-Care Practice

Helping Callers with Personality Disorders: Four Strategies for Effective Intervention



In a generous partnership with The Ohio Department of Mental Health and Addiction Services, The Ohio State College of Social Work is presenting a series of free, online training opportunities to crisis call line workers.

The Ohio State University, College of Social Work is an approved provider for the State of Ohio Counselor, Social Worker and Marriage and Family Therapist (CSWMFT) Board.
Provider Number: RCST111747

The Ohio State University College of Social Work is an approved provider for The Ohio Chemical Dependency Professionals Board. Provider Number: 50-24068

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