July 20, 2009
9:00 AM – 4:15 PM
6 CEU/clock hours
Location: 115 Stillman Hall
It’s no secret that productivity, staff morale, and service to clients is at its highest when everyone is working effectively as a team and practicing basic tenets of appropriate behavior and interaction. Unfortunately, this is not always the case due to the disruptive behaviors of difficult co-workers – behaviors that contaminate attitudes and negatively impact interpersonal relationships.
At the end of this workshop, participants will be able to:
· Understand the various types of toxic workers and their impact on the workplace.
· Know common characteristics shared by toxic co-workers
· Look through a ‘lens of understanding’ to be able to identify typical reasons WHY the behavior exists and continues.
· Understand the dynamics of rumor and gossip and know how to deal with rumor-mongers and gossipers
· Identify the characteristics of bullies and know how to deal with bullying behavior
Presenter: Ruth McMonagle, MSSA, MBA, is President of Resource Management Associates. Ruth has been an independent trainer and consultant for over twenty years, specializing in management/supervisory training and increasing personal effectiveness. Ruth worked for 15 years in child welfare in many capacities, from caseworker to executive director.