June 30, 2009
9:00 AM – 4:00 PM
6 CEU/clock hours
Location: 115 Stillman Hall
Managers and supervisors at all levels need to have positive methods of dealing effectively with people at all levels and establishing and maintaining highly productive work environments. A cornerstone to these skills is a sound understanding of human behavior and employee relations. Through the use of case studies, videos, and discussion, participants will better understand their responsibilities in today’s workplaces, and know how to do things right when it comes to directing the efforts of an organized workforce.
At the end of this workshop, participants will be able to:
Know productive ways of dealing with worker complaints
Understand the importance of knowing and following organizational policies and procedures
Know the Do’s and Don’ts of supervising in a union environment
Identify ways of developing trust and credibility
Understand the many types of harassment and know the supervisor’s role in preventing and addressing harassing behavior
Presenter: Ruth McMonagle, MSSA, MBA, is President of Resource Management Associates. Ruth has been an independent trainer and consultant for over twenty years, specializing in management/supervisory training and increasing personal effectiveness. Ruth worked for 13 years in child welfare in many capacities, from caseworker to executive director.