Managers and supervisors can spend from 30% to 50% of their time dealing with employee personnel issues. The management and supervision of employees has a direct effect on the efficiency and effectiveness of an organization in their provision of services to clients/consumers. The walking wounded is a term used to describe a specific type of worker who is difficult to manage and creates an “us versus them” environment in the work place. This session will look at how to effectively deal with employees in general and the walking wounded in creating a healthy work environment.
Those attending this session will learn how to:
• Recognize and identify the patterns of interaction displayed by workers by type and function
• Effectively interact, manage and supervise difficult employees
• Identify appropriate steps of intervention based upon patterns of interaction
• Implement specific processes to improve management/worker interaction
• Explore a philosophy that serves as an on-going guide to management in general
Duane Casares, LISW-S, Director of Treatment Services for Directions for Youth, has presented numerous seminars on various treatment and management topics for: Franklin Co. ADAMH Board, Scioto County Human Services, Franklin Co. MRDD, Ohio Dept. of Juvenile Justice, Ohio Dept. of Jobs & Family Services, Lucas Co. MRDD, United Way of Franklin Co., Licking Co. Human Services, The ACLU, The Kroger Co., Mt. Vernon Nazarene College, The Ohio State University, Capital University, Riverside/Grant Hospitals, Riverside Radiologists Association, and The American Healthcare Radiology Administrators National Conference.
