Conflict Managment for Supervisors

June 28, 2011
9:00 AM – 4:15 PM
6 CEU (Supervision credits)
Location: 1947 College Road, 115 Stillman Hall
REGISTER (fees vary and can be found on the registration form)

This full-day skills-oriented training focuses on conflict as a normal aspect of the changing workplace and the ways in which such conflict can become an opportunity for improving relationships and enhancing effectiveness.  Supervisors will learn to understand the originals and dynamics of conflict, assess one’s own approaches to dealing with conflict, and learn how to use conflict as a problem solving technique.

• Know the benefits and constructive uses of conflict.
• Understand how defense mechanisms and self-image affects conflict response.
• Know and practice effective communication skills for conflict negotiation (reflect listening, attending skills and questioning techniques).
• Identify the 5 styles of conflict resolutions and know when and how to use each.
• Understand how to maintain professionalism and disagree without starting an argument or creating hostility.
• Employ the basic steps of problem solving in conflict resolution.

Presenter biography:
Presenter: Ruth McMonagle, MSSA, MBA, is President of Resource Management Associates. Ruth has been an independent trainer and consultant for over twenty years, specializing in management/supervisory training and increasing personal effectiveness. Ruth worked for 13 years in child welfare in many capacities, from caseworker to executive director.