Supervising, Coaching & Motivating
December 14, 2009
9:00 AM – 4:15 PM
6 CEU/clock hours: please visit the registration form for fees
Location: 115 Stillman Hall, 1947 College Road, Columbus OH
REGISTER
This training will fulfill the 3 clock hour requirement for Supervision.
This one-day workshop is designed to provide participants with effective “performance management” skills. As a practical, skill-building workshop, this program will focus on the tools and techniques of dealing with today’s workforce and on integrating these into a supervisory style that consistently produces results. Participants will learn about the basics of ‘coaching’ as it applies to both individual and team work, as well as how to use coaching to improve performance and change employee behavior.
Participants will learn:
• Understand coaching, its uses in today’s work environment, the benefits of
coaching, barriers that keep supervisors from coaching, and the characteristics and traits of an effective coach
• Distinguish between a “problem employee” and an “employee with a problems”
• Understand the importance of giving timely, clear and performance-oriented feedback
• Use a five step process for conducting a coaching discussion to improve individual performance
• Understand the components effective team coaching
• Use effective positive feedback, show sincere recognition, and know ways of using low-cost rewards
• Understand the two types of motivation
• Know the best ways of documenting performance and ‘attitude’ issues
• Know when coaching isn’t working and how to discipline employees utilizing a positive and respectful progressive disciplinary system
Trainer biography:
Presenter: Ruth McMonagle, MSSA, MBA, is President of Resource Management Associates. Ruth has been an independent trainer and consultant for over twenty years, specializing in management/supervisory training and increasing personal effectiveness. Ruth worked for 13 years in child welfare in many capacities, from caseworker to executive director.
